customer service matters

We work with homeowners and buyers daily! Whether you want to renovate a room in your current house or build a new one, Tile Wholesalers is the place for you when it comes to one-on-one quality customer service. We know that remodeling and building present challenging choices that have large impacts and long term implications. Here at Tile Wholesalers of Rochester, we help make those choices easier with guided care and individualized attention. Remodeling is more than just plans and materials. We always consider your project or home, your time, and your budget.

Our mission is to help our clients through every step of the way, from design plan to installation, to make sure the best decision is made on a case-by-case basis. Our clients can expect a certain level of service here at Tile Wholesalers of Rochester and we continue to set the bar higher and higher to exceed in every aspect of service to our customers. We promise to deliver on realistic expectations and will communicate clearly and professionally. If you have questions or concerns, our staff will answer promptly and interject their professional expertise. All of our showroom consultants and warehouse associates have made delivering exceptional service a priority. We are in the business of gaining repeat and referral clients, building an online reputation, and standing out from competitors. For that reason, our sole focus is on the ultimate customer experience and delivering 100% satisfaction. Owners, Dave and Kathryn Firkins, pride themselves on providing the best customer service possible to all their clients. Whether you are a homeowners, architect, interior designer, or contractor, turn to Tile Wholesalers of Rochester for your next project and we know you won't regret it!

"Working with Tile Wholesalers is a great experience. They have some great products, and they make it very simple to go through the process of making a choice that you are going to live with for a long time" -Ric Thomann, Webster Interiors